Brightmoor Hospice, LLC ("Brightmoor") are reporting a data security incident that may have affected some protected health information.

Brightmoor indicates that on approximately March 25, 2026, the company discovered suspicious activities related to two employee email accounts. Upon discovery, Brightmoor immediately took measures to protect these accounts and hired a third-party expert team to conduct an investigation. The investigation confirmed that the two employee email accounts were accessed without authorization from March 24 to March 25, 2026. After confirming the unauthorized access, Brightmoor began a thorough review of the contents of the affected accounts to determine if any personal sensitive information was involved. On August 18, 2026, Brightmoor confirmed that protected health information belonging to some patients was present in these accounts. Subsequently, Brightmoor conducted a time-consuming review of internal records to search for address information of potentially affected individuals. On October 16, 2026, Brightmoor began notifying the relevant individuals via email.

The type of information affected varies from person to person and may include names, as well as one or more of the following: addresses, social security numbers, driver's license information, dates of birth, patient identification numbers, diagnostic information, medical history information, medical record numbers, medical treatment information, laboratory test results, names of attending physicians, medication information, vaccination records, health insurance information, as well as family and social history information.

In response to this incident, Brightmoor collaborated with third-party experts to conduct an investigation and implemented additional security measures within their network. Brightmoor stated that there is currently no evidence indicating that the incident led to any actual or attempted misuse of information. However, as a precaution, the company is notifying individuals who may have been affected and providing them with free credit monitoring services. The company also advises individuals to pay attention to any suspicious activities in their account statements and benefit explanation statements, as well as to check for any errors. In addition, Brightmoor has informed the Civil Rights Office of the U.S. Department of Health and Human Services about this incident.

Brightmoor has established a toll-free hotline to answer questions regarding this incident and address related concerns. The hotline number is 1-800-759-8524, and it is available from 8 a.m. to 8 p.m. Eastern Time, Monday through Friday, except for holidays. You may also write to 3247 Newnan Rd, Griffin, GA, 30223.

Brightmoor indicates that the company places great importance on the privacy and security of personal information and is currently reviewing and implementing further security enhancements to strengthen the protection of the system.