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Meitav ranks first in pension funds and tops the list in the 2025 Israel Service Index
PR Newswire
1h ago
Ai Focus
Meitav Provident Funds and Pension Ltd. It indicates that in the 2025 Service Index released by the Israel Capital Markets, Insurance and Savings Authority, the pension fund service index ranked first with a score of 83 points; the provident fund service index ranked second with a score of 85 points. The company stated that this reflects improvements in its operations and enhanced customer service capabilities.
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Tel Aviv, Israel, October 20th / PRNewswire / -- Meitav Provident Funds and Pension Ltd. (hereinafter referred to as “Meitav”) announced that the company has achieved excellent results in the 2025 Service Index released by the Israel Capital Markets, Insurance and Savings Authority. Meitav ranked first in the Pension Fund Services Index with a score of 83 out of 100, and second in the Provident Fund Services Index with a score of 85 out of 100.

The company stated that these results reflect significant operational improvements and strategic progress in its two core business areas:

  • Pension Fund: Meitav rose from 4th place to 1st place, with a score increase of 3 points.
  • Provident Fund: Meitav has risen from 3rd place to 2nd place, with a score increase of 2 points.

The company stated that this recognition reflects Meitav's ongoing commitment to excellent customer service. It is worth noting that the methodology of the service index places great emphasis on the real customer experience, with customer satisfaction and willingness to recommend accounting for a total of 55% of the overall score. Other evaluation indicators include the efficiency of complaint handling, the accuracy of deposit allocation to individual accounts, telephone response times, as well as the adoption and satisfaction with digital services.

According to the Israel Capital Markets, Insurance and Savings Authority, this index is intended to compare institutional entities based on service quality standards, to promote increased market competition, and to drive sustained operational excellence, ultimately benefiting consumers and investors.

About Meitav Investment House

Meitav Investment House ( TASE : MTAV ) is Israel's largest investment institution, managing financial assets of approximately 480 billion new shekels and serving over 1.6 million clients. The company was established in 1979 and specializes in provident funds and pensions, mutual funds, as well as customized portfolio management, offering advanced technology-driven financial solutions. In addition, Meitav also possesses a large retail brokerage platform, institutional brokerage services, credit business, and alternative asset management services.

Company contact information:Einat Rom, Chief Financial Officer

Investor Relations Contact:Miri Segal, MS-IR

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