Key Points

• The scope of online car-hailing services for clinical trial participants has been expanded – Lyft, Uber Health, and Bolt can provide direct access to ground transportation, reducing the daily coordination work at stations.
• One application covers the entire trial journey – participants can view their travel plans through Suvoda App, book eligible transportation services, and manage research appointments and payments.
• Travel support can be flexibly adjusted according to the complexity of the trial – sites can directly initiate regular travel requests, or choose the fully managed concierge mode that covers over 40 countries and provides personalized patient support.

Conshohoken, Pennsylvania, October 28th / PRNewswire / -- Clinical trial technology company Suvoda announced today that it has added new features to its Greenphire Travel. Greenphire Travel is a set of software and services designed to eliminate logistical barriers that hinder patients from participating in trials. Transportation has always been one of the most important logistical obstacles in clinical trial recruitment and retention. For example, in a recent study CISCRP, among participants who considered the study they were involved in to be disruptive, 49% cited transportation as the reason for not attending the study clinics. This latest product release includes several enhanced features aimed at reducing these barriers.

Greenphire Travel now provides sponsors and CRO with more travel support options, higher visibility of travel costs and itinerary status, as well as a simplified travel experience for patients.

"Clinical trial participants often have to deal with not only severe illnesses but also the logistical challenges of traveling to visitation sites. Greenphire Travel will relieve this burden from both the sites and the patients, allowing them to focus on what is truly important: their health and well-being," said Suvoda, the Director of Patient Experience Product Management at Elizabeth Smith.

Provide more online car-hailing access for participants, and offer more control to sites and sponsors.

Greenphire Travel currently provides global ride-hailing and car services, while Lyft, Uber Health, and Bolt can be opened to participants and sites according to region. Participants can book eligible rides through Suvoda App and view information such as flight status, hotel details, ride-hailing service status, research appointments, questionnaires, and payments. This reduces the routine status inquiries that would otherwise go to site staff and also gives participants more direct control over their own trial experiences.

The site will offer a more intuitive travel request process, a clearer view of travel status, and a security message feature. Sponsors and CRO will be able to obtain more detailed reports, thereby gaining a better understanding of travel expenses and policy implementation in global trials.

"As clinical trials become increasingly complex, sponsors and sites need to gain interconnected and actionable insights throughout the research process," said Will Wing, Product Director of Suvoda. "This release integrates real-time trial status, summary reports, and clearer cost information into a simplified experience. That's the value of a platform-based approach."

Sponsors can choose the travel support mode that suits each study.

Greenphire Travel provides expert-level global support services, offered through two different delivery modes. The Site-Dominated Mode allows research teams to easily initiate simple travel requests directly, while the Concierge Mode provides high-touch, personalized coordination for more complex research and participant needs. Concierge coordinators are located in over 40 countries and can provide support to participants around the clock during the trial period.

"The complexity of clinical trials varies greatly, and so should the support provided for their implementation," stated Wing. "Sponsors can choose an appropriate level of service for each study or each site, rather than adopting a single model across the entire product portfolio. This difference is particularly important for patients with tumors or rare diseases."

Frequently Asked Questions

Question: In which regions can Greenphire Travel be used?

Answer: Greenphire Travel provides global services, supporting over 8,400 sites and more than 2,000 trials in over 50 countries. The car-hailing integration provided through Lyft, Uber Health, and Bolt is now available to participants and sites in multiple regions. Concierge coordinators are distributed across 40+ countries, offering 24/7 localized and native language support.

Question: Do patients or sites need to prepay for travel expenses?

Answer: No need. The design of Greenphire Travel ensures that patients, caregivers, and sites do not have to pay out of pocket for travel services within the coverage area. Eligible travel is pre-funded by sponsors and managed through Suvoda, thereby eliminating reimbursement delays and reducing financial pressures on participants and sites.

Media Contact

Robin Abad ia

Suvoda Director of External Communications[ email protected ]