According to CoinMeta, Microsoft expresses its deep apologies for the global service disruption that affected millions of users. Microsoft stated that this failure "was not related to a cyberattack or artificial intelligence/agent ( aiagents )", but was caused by an earlier "network capacity upgrade". Microsoft previously said that the progress in restoring services was "encouraging", and is currently working to eliminate the "aftermath" left by this failure. The outage resulted in Teams, Outlook, as well as the artificial intelligence software Copilot being unavailable in at least 70 countries.