Eagleview brought together industry executives at the first Property Claims Leadership Forum event, where new research was presented to explore how artificial intelligence can reshape risk assessment, claims processing, and decision-making within the insurance value chain.
Rochester, New York, October 9th / PRNewswire / -- The National Oceanic and Atmospheric Administration (NOAA) of the United States reported that in the past five years, there have been an average of 23 weather and climate disasters per year in the country, with each disaster resulting in claims losses exceeding one billion dollars. This figure is more than twice the long-term average of about 9 disasters per year. Eagleview stated that this represents a crisis for the insurance industry, forcing industry leaders to understand and adopt new solutions to adapt to these changing times. Eagleview, which has long been a trusted partner in driving industry evolution, focused on discussions at a gathering in Half Moon Bay with senior insurance industry leaders, innovators, and policymakers regarding property information, claims processing, risk management, and the future significance of AI in driving transformation.
The discussion focused on the role of technology in improving core business processes, as insurance companies are dealing with a rapidly changing risk landscape. Participants generally expressed a desire for more experimentation with AI, and as tools mature and begin to realize their potential, the ability to invest is also increasing. This event was organized by Eagleview, a leader in aerial imaging and geospatial intelligence, and was titled Property Claims Leadership Forum. It also marked the release of the company's latest research, which explores how AI can reshape underwriting, claims processing, and decision-making within the insurance value chain.
Eagleview CEO Piers Dormeyer stated: "We believe that coming together is key to driving the continuous growth of the industry and adapting to the evolving risk landscape, especially as AI makes it increasingly possible to shift risk management from a passive to an active approach. The message conveyed this week is that industry leaders are deeply involved in business improvements, and they increasingly see AI as the way to achieve this goal. Participants focused on the short-term and long-term changes brought about by AI, ranging from dynamic changes in automation and loss adjustment costs ( LAE ) to changes in the way risks are managed, to more targeted insurance products, as well as new methods for improving case closure speeds and customer experience. More than ever, it is clear that these tools can fulfill this promise. Our conclusion is that now is the time for insurance companies to invest and prepare for future challenges."
According to a survey by AM Best in April 2026, approximately two-thirds of insurance companies plan to increase their investment in AI over the next 12 to 24 months, and nearly 60% expect this technology to reshape their business models within three years. However, Capgemini's "2026 Global Property and Casualty Insurance Report" shows that only about one-tenth of property and casualty insurance companies have moved AI from a pilot phase to a production environment, despite the companies at the forefront reporting significantly stronger revenue growth and stock price performance than their peers.
Bridging the information gap between underwriting and losses
Among all disaster risks, wildfires are the fastest-growing category, with insured losses estimated to increase by 12% annually. By 2025, wildfires, storms, and floods will drive global insurance disaster losses to record levels, accounting for 92% of the total $107 billion in global insurance disaster losses. Swiss Reinsurance stated that, in the long term, global insurance disaster losses are expected to rise at a real annual growth rate of 5% to 7%, reaching $107 billion by 2025, with financial costs still on the rise.
Wildfire response is also one of the topics discussed in Eagleview's latest white paper, " From Pricing Risk to Managing It : Your 2026 Property Intelligence Briefing ". This white paper explores how advancements in technology and property information are changing the space available for insurance companies during the period between policy issuance and the occurrence of losses. The white paper was authored by Eagleview, Senior Vice President and General Manager of Insurance and Business Solutions, and Jenna Kinsman, Vice President and Head of Insurance Solutions. The core argument is that the information asymmetry between insurance companies and the properties they insure is rapidly narrowing, making the operational models established around this gap increasingly obsolete.
This research focuses on actions that insurance companies can take now: intelligence at the combined level, review of policies in force, identification and intervention before losses occur, as well as faster and more accurate claims processing after disaster events. The research is based on the experience of Eagleview during the wildfires in Los Angeles earlier this year: at that time, the company's claims assessment team manually processed the insurance company's property listings in the days following the fire. Meanwhile, Eagleview Horizon – the company's AI-driven geospatial property intelligence platform, which is currently in the early stages of open use – completed similar comprehensive loss assessments at a much faster rate than the purely manual team. Being able to advance so rapidly holds great potential.
Gill indicates that: “Eagleview Horizon has reduced a process that originally took weeks to complete to just a few minutes. This means faster delivery, a better experience for policyholders, and enhanced risk management capabilities.”
Technology adoption can't be any slower anymore.
Each discussion revolved around two main questions: how far the industry is from achieving autonomous claims processing, and at what pace it is advancing; and what the ultimate implications of AI will be for the economics of insurance coverage. Participants pointed out that in the face of disasters such as the wildfires in Los Angeles, compressing the underwriting timeline is no longer a luxury but a necessity for competition. Nevertheless, throughout the conference, industry leaders made it clear that the goal is not to eliminate humans from the process, but rather to have expert claim handlers and underwriters continue to be involved, while AI takes on the scale and speed that humans cannot achieve.
Insurers that wish to shift from "pricing risk" to "management risk" can read this new white paper by Eagleview regarding AI and property information.
Eagleview Horizon is currently only available to some customers through Eagleview Horizon Charter Program. Insurance companies interested in joining this program can contact Eagleview directly. Insurance companies interested in participating in the early access program of Horizon can also contact Eagleview directly.
Property Claims Leadership Forum will return in the second year, with the exact date to be announced later.
About Eagleview
Eagleview is a leader in the field of Geospatial Intelligence ( GeoAI ), providing AI-powered property intelligence solutions that help customers across various industries to view properties and buildings with precision, take immediate action, and identify future opportunities. For over 25 years, Eagleview has been developing proprietary property imaging and intelligent technologies, accumulating more than 300 patents and generating over 3.5 billion high-resolution images, forming an image library that covers 96% of the United States population. With the reliable insights provided by Eagleview, customers can make important business decisions.
