Hospitals and medical systems that use MEDITECH Expanse can deploy the AI drive sign-in function of Clearwave, including self-service terminals, pre-registration, qualification verification, payment, and phone processing, and the data will be written back to Expanse.
Atlanta, November 4th / PRNewswire / -- As a patient participant in the AI platform, it is announced today that we have joined MEDITECH Alliance, becoming Accelerator Partner, thus formalizing our long-term integration with MEDITECH. For hospitals that use MEDITECH, this collaboration means it is easier to generate more revenue before providing care, reduces the workload on front desks, and brings a faster and simpler patient experience. It also reflects Clearwave's ongoing commitment to MEDITECH Expanse.
MEDITECH Alliance is a partner program established by MEDITECH for organizations that possess verified, successful, and interoperable solutions and services. As Accelerator Partner, Clearwave extends the capabilities of MEDITECH through a agentic workforce, automating the most labor-intensive tasks in the healthcare industry – ranging from telephone inquiries and health insurance verifications to patient check-ins and billing.
MEDITECH How do hospitals use Clearwave for pre-registration and sign-in?
Busy institutions that are running both Clearwave and MEDITECH simultaneously have already demonstrated the actual effects of this integration.
Holyoke Medical Center is an independent community hospital that serves 17,000 patients per month. The hospital has migrated patient sign-in, qualification verification, and communication processes to Clearwave, and the data entered by patients flows directly into MEDITECH Expanse. Currently, the self-registration adoption rate at this institution reaches 94%, with an average sign-in time of about two minutes, and the co-payment collection rate is 56%, which was virtually zero before.
Holyoke Medical Center IT Director of Application Services Chris Giroux stated: "Data collection is a major value driver. Clearwave Our advantage in this area is different from what other suppliers can achieve through MEDITECH. The state government is very satisfied with the results we produce; the data is better and more accurate, and it goes to where it is needed, which also helps us move closer to a paperless process."
Clearwave automates which processes for the MEDITECH institution
Clearwave has replaced decentralized patient engagement providers with a AI drive platform. Its AI agents cover the entire patient medical process together with employees, and each agent will rewrite back to MEDITECH Expanse to reduce manual entry and reconciliation.
- Sign-in proxy: Allows patients to confirm their demographic information, scan their ID cards and insurance cards, sign consent forms, and complete payments within two minutes through self-service sign-in terminals, tablets, and mobile devices.
- Pre-registration agents: Collect demographic information, insurance details, consent forms, and payment information before the consultation.
- Qualified Agents: Provide real-time qualification and benefit verification for over 900 payment providers.
- Payment agent: Collects copayments, overdue balances, and linked cards before providing care to improve revenue collection.
- Clinical Entry Agent: Ensure that customized clinical questionnaires are completed before the visit and ready for use by doctors.
- Voice Agent: Reduces waiting time by providing instant answers to common inquiries and seamlessly transferring calls to human agents when necessary.
- Outbound proxy: Automatically sends reminders, recalls, and messages to ensure a full schedule and reduce the no-show rate.
Clearwave CEO Mike Coffey stated: "Hospitals cannot rely on continued recruitment to cope with the increasing number of patients, nor should they be forced to do so. Our agents undertake the high-frequency, repetitive tasks throughout the patient care process, allowing MEDITECH institutions to generate more revenue before providing care and to expand service accessibility without increasing the administrative staff. Joining Alliance provides every Expanse customer with a mature path to this model."
MEDITECH, the Director of Business Development, said: "We are very pleased to welcome Clearwave as Accelerator of MEDITECH Alliance. By collaborating through Alliance, we are sure that it will enhance operational efficiency and bring better results for our customers."
For more information on the MEDITECH integration of Clearwave, or to schedule a demonstration, please visit clearwaveinc.com.
About Clearwave
Clearwave is a platform for AI patients to participate in, aimed at helping medical institutions increase revenue and acquire customers through a five-star patient experience. Eight AI agents undertake time-consuming tasks with high accuracy—answering every call, scheduling appointments, verifying qualifications, collecting payments, completing patient check-ins, and gathering cleaner data—allowing staff to focus solely on tasks that truly require human intervention. Relying on a mature PM system and EHR integration, medical institutions of all sizes can leverage Clearwave's agentic and workforce to achieve the lowest doctor-to-patient ratio in the industry, while providing the modern and concise experience that today's patients desire. Trusted by over 5,000 specialty clinics and top national medical systems, we receive five-star patient reviews every day. For more information, please visit www.clearwaveinc.com.
About MEDITECH
MEDITECH uses its intelligent EHR Expanse to help medical institutions expand their imagination of "possibilities". Expanse provides a future-oriented foundation for medical systems of all sizes, leveraging the power of AI, cloud computing, and advanced interoperability to support world-class medical services in 28 countries and regions. It enhances physician satisfaction, patient engagement, and organizational efficiency. Visit ehr.meditech.com, and follow us on YouTube, LinkedIn, X, Facebook, Instagram, and Threads.
SOURCE Clearwave, Inc.
