fidivio connects loyalty operations with corporate finance to strengthen financial control and enhance project profitability.
Palo Alto, California, November 4, 2026 / PRNewswire / — Global enterprise loyalty technology company Loyalty Juggernaut, in collaboration with consulting firm On Point Loyalty which specializes in loyalty strategies and finance, today announced the launch of fidivio. This is a platform SaaS specifically designed for the financial management of loyalty programs. Both companies stated that fidivio was jointly developed by them and integrates loyalty accounting that complies with IFRS, financial planning and analysis, as well as a financial assistant named AI.
Loyalty Juggernaut CEO and Co-Founder Shyam Shah stated: "Companies hope that customers will make a greater contribution to growth, which requires companies to be more disciplined in how they invest and manage their loyalty programs. With the help of fidivio, we are further committed to helping brands transform loyalty into an engine for business growth. Our goal is to give leaders in the finance and loyalty fields enough financial confidence to continue to control project profitability while seizing growth opportunities."
fidivio CEO Evert de Boer states: "Loyalty programs have now become part of important financial activities, yet their financial management is often scattered across different systems and spreadsheets. This limits management's visibility into performance and weakens their ability to assess the financial impact of project changes. We created fidivio to fill this gap by integrating professional financial models and methods into daily accounting and planning. fidi AI makes these professional capabilities more accessible, helping teams understand the drivers behind financial results, assess different scenarios, and make more informed decisions."
The two companies stated that fidivio combines the experience of Loyalty Juggernaut in enterprise technology and loyalty program management. Its flagship platform, GRAVTY ®, serves global brands such as Emirates, Liverpool, WestJet, Global Hotel Alliance, Shoppers Stop, and Deutsche Telekom. It also integrates the professional capabilities of On Point Loyalty in loyalty economics, financial modeling, and project valuation, with the latter having experience consulting over 40 airlines worldwide.
The platform offers three interrelated functions:
- Loyalty accounting that meets the requirements of IFRS:Automatically calculates deferred income and project liabilities, and provides configurable accounting assumptions, financial statements, and reconciliation results.
- Financial Planning and Analysis:Link project performance with budgets and forecasts. Teams can model scenarios of accounting, exchange, and devaluation, assess financial sensitivity, and identify actions required to achieve specific financial goals.
- fidi AI:Allows users to analyze financial trends and fluctuations through natural language, generate customized reports and dashboards, and explore financial scenarios using authorized project data.
The company stated that fidivio operates on top of AWS and has been pre-integrated with __BJWKEEP_00003®, allowing for a direct connection between loyalty program operations and financial accounting, forecasting, and scenario planning. This integration enables the finance team and the loyalty team to share a common view of project operations and their financial impact. fidivio also supports integration with other loyalty management systems and enterprise financial systems, serving projects in various industries and operational models, including internal projects, profit centers, and independent loyalty businesses.
fidivio is currently in production use at Nexxia. Nexxia is a Mexican company that provides loyalty and data solutions, serving brands across Latin America. Both companies stated that this enables the platform's capabilities to be implemented in real corporate environments.
Nexxia Chief Financial Officer Liliana Galeano Pardo stated: "As our loyalty business continues to grow, we need accounting processes and financial controls that can scale in tandem. fidivio helps us maintain a consistent view of deferred revenue and project liabilities, and provides support through reports that facilitate reconciliation and financial control. This provides a more solid foundation for our team to manage project-related obligations."
Nexxia, Co-Founder and CEO, Roberto Mu, oz, and Guillen stated: "Well-designed loyalty programs can create lasting value for both customers and businesses by combining meaningful customer interactions with solid financial performance. At Nexxia, we build world-class corporate loyalty programs, which requires the same level of financial management maturity. Implementing fidivio has enhanced our ability to understand the economic impact of decisions and also gives us greater visibility, discipline, and confidence as we continue to grow."
About fidivio
fidivio is jointly developed by Loyalty Juggernaut and On Point Loyalty and is an enterprise-level cloud-native platform aimed at finance, loyalty, and management teams responsible for the financial performance of loyalty programs. The company states that by combining professional financial capabilities with customized technology, fidivio enables enterprises to manage loyalty programs as a financial business, thereby allowing them to have a clearer understanding and better control over their financial performance. For more information, please visit: www.fidivio.com.
About Loyalty Juggernaut
Loyalty Juggernaut is headquartered in Palo Alto, California, and is a global enterprise loyalty technology company. Its AI native flagship platform GRAVTY ® supports over 80 projects in the fields of aviation, retail, hospitality, telecommunications, and financial services. The company states that GRAVTY ® helps brands transform loyalty into an engine for business growth through deeper customer interactions, a broader partner ecosystem, and higher project profitability. This platform combines proxy capabilities, AI which is patented in the United States, as well as AI governance capabilities certified through ISO / IEC 42001, enabling brands to offer personalized discounts to millions of members in minutes and to detect fraud in real time. Loyalty Juggernaut was also recognized as the Strong Performer in The Forrester Wave ™: Loyalty Platforms , Q4 2025. For more information, please visit: www.lji.io.
About On Point Loyalty
On Point Loyalty is an international consulting firm that specializes in loyalty strategies, project profitability, financial modeling, and valuation. The company assists various organizations in designing, managing, and optimizing loyalty programs to maximize their contribution to corporate value. The firm has released the "Top 100 Most Valuable Airline Loyalty Programs" report, which for the 2026 edition analyzed over 170 airlines. Its experts have authored works on loyalty strategies and monetary economics, and related research has also been published in the "Harvard Business Review." For more information, please visit: www.onpointloyalty.com.
Media contact: media @ lji.io
